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Customer

returns & exchange

Return Policy

KISUA maintains a 14-day, no-questions-asked, return policy provided that the product is in its original condition with all packaging, labels and swing tags intact.

KISUA will charge a $10(or its equivalent in other currencies) administration fee in respect of cancelled US and UK/EU orders on goods that are returned to it. For International orders, you will be responsible for shipping the goods back to KISUA plus a $10 administration fee.

On receipt and examination of the returned product, KISUA will reimburse the purchase price paid for the product, excluding any applicable charges. KISUA will not reimburse any shipping charges relating to the order. You may choose to receive credits for returned goods. If Store credits are issued in respect of a return, the return will not be subject to KISUA's returns administration fee.

Refunds are only processed within 7 working days of receipt of returned goods.


How To Exchange Or Return.

1. Send an email to care@kisua.com with 'Exchange or/and Return' in the subject line. Providing your order number, product/s to be returned or exchanged and reason for the return.

2. Once received, KISUA Care will process and email you a Returns Merchant Authorisation (RMA) shipping label.

3. To return goods, print out RMA Shipping Label and stick over original packaging then drop off the package with the courier indicated on the label.

4. Upon receipt of returned good, KISUA will process your exchange/refund within 7 working days.


Non-Returnable Items

Kindly note, the items below cannot be returned or exchanged:

Sale Items

Underwear

Swimsuits

Body Suits